Remote Technical Support

Contact us at 888.688.1577 and we will provide Remote Technical Support instructions. To schedule Remote Technical Support, submit a ticket at our Online Help Desk and we’ll securely interface with any computer in your office via the web and resolve most common issues – without ever coming to your office.

Managing Your Network Remotely

We have the ability to securely monitor all aspects of your network on a minute-by-minute basis. We track connectivity, disk usage, data backup, virus software, desktops, and even printers. If an issue arises, we’ll be able to notify you immediately and work to resolve the difficulty.

If you are still wondering if remote technical support and network monitoring is right for your company, take a look at what peace of mind this service can provide for you.

Monitoring

• 24x7 monitoring means RCT always knows what is going on with your network.
• Notification when a warning or failure threshold is passed.
• Current and historical status of the network, available from anywhere via a web interface.

Failure Resolution and Downtime Prevention

• Ability to project/prevent failures and system maintenance.
• The ability to diagnose problems quickly.
• Faster response to a failure, including lessened time for troubleshooting.
• Less frustration and troubleshooting prior to finding a problem and contacting support.

Technical Brochure
To View: (80 KB)
To print: (1.4 MB)

Management Bios
(160kb)

Company Brochure
To view: (378 KB)
To print: (1.4 MB)

These files are in .pdf format and require Adobe Acrobat Reader. You can download this software for FREE here: